Questions & Answers

Memorial Sizing

Our Hearts, Rounds, Starfish, and NEW Paw Print Memorials are crafted from solid glass, each weighing approximately 14–16 ounces. These pieces are designed to fit comfortably in the palm of an adult hand, with the Round being slightly smaller than a tennis ball.

The delicate white swirl you see in our memorials is created by your loved one’s ashes. Every pet’s (or person’s) ashes react uniquely, spreading differently in the glass, allowing your loved one to have the final say in the appearance of their memorial.

Pendants/Touchstones
Our pendants and touchstones are approximately 1 3/8" tall by 1 1/4" wide and are available in solid colors (except Patriot Blue or Red). While we can’t mix colors, any single color is an option. Please note that pendants do not have a distinctive front or back, so etching is not available for these pieces.

About our Special Sparkles
The terms “Gold” and “Silver” in our color descriptions refer to the dichroic sparkle effect in each piece, rather than the actual colors. While "Silver" appears true to its name, "Gold" often reflects a multicolored rainbow effect, which may include shades of blue or green. If you select a color combination with "Gold," please expect some variation in these tones.

Thank you for taking the time to read this. We are honored to help you create a meaningful remembrance for your loved one. Sending hugs and heartfelt condolences for your loss.

Warm regards,
Erin & Rich

We will send you your ash collection kit for FREE. (US orders only)

Our handcrafted full sized Heart, Round, Starfish and Paw Print shapes cost $185 for the first one with each memorial after that receiving a multiple memorial discounted price of $155. 

Our Pendants/Touch stones are $195ea with sadly no discount for more than one.  However...See the SPECIAL OFFER below :)

SPECIAL OFFER:  If you choose to order any Pendant/Touch stones for the regular price of $195 each, we will create your larger Memorial treasures for you at the discounted price of $155 each.

Optional items available, see below for pricing and information.

To request your free ashes collection kit click the “Place your Order” button or simply email us at rainbowbridgehearts@gmail.com.

Please include the following details:

  • Your full name and shipping address.

  • Your loved one’s name. Once we’ve started our email conversation, we’d love for you to share a few photos, if possible. Seeing the beautiful faces behind our creations helps us feel connected to your loved ones.

  • Shape and color preferences that best represent your loved one, along with your choice of Silver or Rainbow Gold dichroic glass sparkles.

  • Any optional items you’d like to include, such as stands, lighted bases, or gift certificates.

  • Free collection kits are sent within the US only.

If you’re still deciding, no problem! Email us with your thoughts or ideas, and we’ll be happy to help you design the perfect memorial to cherish forever.

What’s an Ashes Collection Kit?

The Ashes Collection Kit includes everything you need to safely and securely send us your loved one’s ashes for their custom memorial.

What’s Inside the Kit?

  1. Personalized Order Form

    • Includes your memorial options and an "Authorization to Infuse" pledge. This ensures that all steps have been taken to confirm the ashes are yours and grants us permission to use them in creating your memorial.

  2. Protective Packaging

    • A sturdy box, metal tin, Ziploc pouch, and a pre-measured scoop to provide just the right amount of fine ashes needed for your piece.

  3. Shipping Materials

    • A special padded USPS Express Mail envelope with a "Cremated Remains" sticker for extra care during transit. This envelope is "Signature Required" to ensure safe delivery.

How to Use the Kit

  • Review the Forms: Double-check all information for accuracy and sign where needed.

  • Prepare the Ashes: Place the ashes in the provided Ziploc pouch, then into the metal tin, and return everything to the protective box.

  • Package for Shipping: Place the box inside the Express Mail envelope for added safety during travel.

  • Payment & Etching Request: Include your check or credit card payment details on the order form, along with your complimentary etching request.

Sending Your Kit Back
When sending your precious package, please take it to a US Post Office and be sure to obtain a receipt with a tracking number. This will allow you to follow your loved one’s journey to us, giving you peace of mind.

Please know that USPS policies regarding the shipment of cremated remains continue to evolve, and we are doing our very best to stay informed and guide you through any changes. If you have any questions, we are always here to help."

What Happens Next?
Once we receive your package, we’ll confirm its safe arrival and let you know the date of your loved one’s special creation day.

We are honored to be part of this meaningful process and will handle your loved one with the utmost care.

How Much Ashes Do I Need to Send?

We request that you send 1 tablespoon of the finest ashes for each memorial you order. A pre-measured ashes scoop will be included in your Ashes Collection Kit to help with this.

Any unused ashes will be respectfully spread into our beautiful PNW waters. If you’d prefer to have them returned to you along with your completed treasure, simply let us know and we will be happy to honor your wishes. (Express Mail charges apply)

Special Note:
If you anticipate any difficulty retrieving the ashes from the urn, I recommend contacting your vet or cremation facility to request that they reserve approximately one tablespoon of fine ashes for each Memorial piece in this project. We've found this to be much easier from an emotional standpoint for many families than handling it themselves at home.

What if we chose aquamation instead of cremation

The process of Aquamation will not make a difference in the final results of your Memorial. Both Aquamation and Cremation work well using our process.

What if we don’t have ashes, can we use hair or name tags etc…

Sadly, no. We realize that many clients have chosen burial for their loved ones and have kept some of the Hair as a keepsake. This Hair will simply vaporize when we touch it to the 2300 degree molten glass used in our Creation Process. Our creation process does not allow us to include any foreign objects other than Ashes in our Memorials. 

We can and do create Memorials without using Ashes. The loving process and costs are the same and complimentary inscriptions are also available.

Optional Pieces: What Are They and Do You Need Them?

The "Optional Pieces" are additional items that can be purchased to complement your Memorial. Below is a simple breakdown of the available options based on the shape of the Memorial you select:

Heart, Starfish, or Paw Print Memorials

  • Clear Plexiglass Stand ($4.45): This stand allows your Memorial to stand upright for display.

  • L.E.D. Lighted Base ($15): This base illuminates your Memorial at night, creating a warm and glowing tribute. Note: The Plexiglass stand is required if you wish to use the lighted base.

Round Memorials

  • L.E.D. Lighted Base ($15): Since Round Memorials have a flat bottom and can stand on their own, the lighted base is the only optional piece available for this shape.

About the L.E.D. Lighted Base

The L.E.D. Lighted Base features an ON/OFF switch and can be powered in three ways:

  1. 3 AAA Batteries (not included).

  2. Wall Outlet: Comes with a 4-5 ft power cord.

  3. USB Port: Can be plugged into a computer or laptop.

The base is approximately the size of a hockey puck, with a sleek black exterior and a mirrored top.

Do You Want or Need These Optional Pieces?

The decision is entirely up to you. Here are some considerations:

  • Stands: We recommend the clear Plexiglass stands for Heart, Starfish, and Paw Print Memorials to display them in an upright position.

  • Lighted Bases: These bases enhance the beauty of your Memorial, especially at night, and can provide a comforting presence during moments when you may feel the absence of your loved one most deeply.

Can We Choose Any Colors We Want, and How Many Colors Can Be Added?

You can combine up to three colors plus your choice of our Silver or Rainbow Gold sparkles from our selection for your memorial. If you don’t see your desired color combination in the portfolio or catalog, please feel free to ask—we’re happy to work with you to create the perfect color combination.

Please note that some colors may not blend well when combined together. If you have a specific combination in mind, let us know, and we will see if we have an example to share of how that combination might look.

What makes the sparkle

The "Sparkle" effect is created by the addition of two shades of Dichroic Glass. We add the Dichroic by default to each Memorial unless you request us not to. The two shades we've chosen are "Gold" which reflects in a rainbow of colors including Gold, Blue and Green depending on the lighting, and Silver which reflects primarily with a Silver effect. We've chosen which Dichroic looks best with our color options but we also understand that you may want the "other" color or NO Dichroic at all and we'll do our very best to create your Memorial just the way you'd like it.

Do you engrave the memorials and what does that cost

Yes! There is a flat spot on the back/bottom of each Memorial where the Glass has been separated from the rod after creation. This is also where we place your individual identification mark. There is enough room for our inscription artist to engrave ONE, TWO or sometimes THREE short words. This is a complimentary service and will be expertly hand engraved in cursive.

Creating Memorials for Your Dearly Departed of the Human variety

Yes, we lovingly create the same beautiful works of art to honor our human friends and family members as we do for pets.

If you would like us to craft a Human Memorial, we would be deeply honored to assist you here at Rainbow Bridge Hearts. All of our Solid Glass Memorials are made with the same careful, caring, and consistent procedures, whether they are for humans or pets.

Combining Multiple Ashes

We understand that the bond between you and your beloved pets is everlasting. If you wish, we would be honored to create a combined Memorial that brings them together forever, celebrating the love and companionship they shared with you. This special service is our gift to you at no additional cost because we know how deeply families cherish the memories of their precious pets throughout the years.

Our Commitment to You

Once you work with us at Rainbow Bridge Hearts, you become part of our family. It’s incredibly important to us that you continue to have a trusting and positive experience for all your Memorial needs.

How long does the process take

Currently we are looking at about 6-8 weeks from the day we receive the Collection kit back from you with a slightly longer wait for Pendants.

Do you ship to other countries

Yes, we can accommodate international shipments of cremated remains, as long as your country permits their import and export. Please reach out to us via email, and we will be happy to provide you with the most up-to-date information for your location.

If you’d like us to return any remaining ashes, please note that U.S. Federal law requires all shipments of cremated remains to be sent via USPS Express Mail with a signature required. However, we understand that international shipping costs can be significant. As a heartfelt gesture, we are always honored to lovingly release any remaining ashes on your behalf, should you wish to avoid these expenses.

Clients are responsible for the shipping costs and duties for both directions on all International orders. PLEASE include a copy of the Death Certificate or Cremation Certificate with all International orders, for customs.